From the journal
Field notes on logistics & commerce.
Operator-to-operator writing on what actually moves the numbers in Indian B2C: returns, cash cycles, allocation, disputes, and shipping abroad. Numbers are directional until verified.
- Industry report
The state of B2C logistics in India, 2026.
Pincode-level data from 1.2M+ shipments: what actually moved RTO, COD cycles, and lane economics across the Indian B2C cohort this year.
Shipclues Team12 min read - Playbook
Why your RTO won't budge, and the three levers that move it.
Address quality, COD intent, and carrier-lane fit. Skip the dashboards; here's the order of operations that drops returns in 60 days.
Shipclues Team8 min read - Engineering
Cutting courier allocation latency to 40ms.
How we re-architected Shipclues Intelligence v2: lane caches, async carrier polling, and the trade-offs that shaved hundreds of milliseconds off every order.
Shipclues Team6 min read - Customer story
Inside Kosha: a 27% RTO drop in 60 days.
Kosha's ops team walks through every lever: RTO Shield risk scoring, lane swaps, and the pre-pickup interventions that moved the number.
Shipclues Team9 min read - Benchmark
What India's brands recover from weight disputes.
We pulled 480k+ disputed AWBs across our network: average overcharge, recovery rate, and how categories stack up on weight discrepancy.
Shipclues Team6 min read - Field report
Shipping abroad: what changed for Indian B2C in 2026.
Cross-border lanes, GST refunds, duty automation, and which carriers actually do door-to-door internationally for B2C volumes from India.
Shipclues Team11 min read